BlueHour's patented Constructive Interference Design
operationalizes AI with IT and people.
BlueHour’s unique approach drives integration, agility, innovation, operational efficiency, employee engagement, risk management, investor appeal, and superior financial performance.
What is a constructive interference operating model? An operating model that harmonizes AI, IT and human capabilities to drive superior operating leverage, financial value and competitive advantage.
Old operating models that have been in place for decades aren’t optimized for today’s technology.
The idea of expert systems / artificial intelligence (AI) has been around for 30 years, yet only within the last 5 years has it actually become realistic for most organizations. Compute power and access to all the data, as well as better price points for Nvidia chips, bandwidth, and storage, have made it possible for organizations to learn from large-scale datasets and put them in predictive models that display results in more of a human interface.
Organizations are in the process of adopting pieces of AI—for example, using Microsoft Copilot or starting their own mini-data centers using Nvidia chips and piloting their own versions. By and large, however, they are adopting pieces of it into the same IT-centric and human-centric operating models. Unfortunately, this approach will not harness the true benefit of AI aside from adopting aspects of it for a use case or two. The true value can be recognized when you lead with this question:
How do I seamlessly weave the capabilities of IT, humans, and AI so the operating leverage is exponentially greater than the pieces alone?
Organizations that have these three elements fighting against each other, or are adopting AI in silos, won’t reach the true potential of AI. Even just adopting AI in part is missing the potential value of the integration.
Companies that take the time to do it right, however, can compete to change the game entirely.
The BlueHour Constructive Interference Model (CIM) Design is the key
The answer is to look at the business in an entirely new way, fully integrating AI, IT, and humans in a new CIM design. For example, if you have 85 capabilities that are necessary to run the business, you determine which of them are best run by humans, IT, or AI, to find a way to create an operating leverage out of the business so that a bigger part of each dollar of revenue falls to the bottom line. As you scale, the gaps become larger so you grow faster and deliver exponentially more value.
The best part is that it’s all about design, not spend. Davids can beat Goliaths, and Goliaths can reshape industries.
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Outputs of a constructive interference operating model
In a constructive interference operating model, AI can be used to automate routine tasks, analyze vast amounts of data, and generate insights and predictions at scale. IT can provide the underlying infrastructure, security, and integration capabilities to support AI deployment and management. And humans can bring their domain expertise, creativity, and judgment to bear on complex and ambiguous problems, and to ensure that AI is being used in an ethical and responsible manner.
By designing an operating model that optimally allocates business functions and capabilities across the three domains of AI, IT and humans, organizations can achieve a range of benefits, including:
Organizational Agility
The constructive interference model enables organizations to rapidly adapt to changing business needs and market conditions, by leveraging the speed and scale of AI and the flexibility and resilience of human intelligence.
Financial Efficiencies
By automating routine tasks and optimizing resource allocation, the constructive interference model can help organizations reduce costs and improve margins, freeing up resources for higher-value activities.
Operating Leverage
The constructive interference model can help organizations achieve non-linear gains in productivity and output, by enabling them to scale their operations more efficiently and effectively.
Revenue Growth
By enabling organizations to develop new products and services, enter new markets, and improve customer engagement and loyalty, the constructive interference model can drive top-line growth and competitive advantage.
Risk Management
The constructive interference model includes robust governance and control mechanisms to ensure that AI is being used in a safe, secure, and compliant manner, and to mitigate risks such as bias, errors, and unintended consequences.
Client Experiences
By enabling organizations to personalize and optimize client interactions and journeys, the constructive interference model can help improve client satisfaction, retention, and advocacy.
Employee Experiences
The constructive interference model recognizes the critical role of employees in the success of AI initiatives, and includes strategies for upskilling, reskilling, and engaging employees to work effectively alongside AI.
What We Do
BlueHour can help you leverage constructive interference models and position your organizations for long-term growth with our Totality SaaS platform, our Entropics Managed Services, and our Professional, Advisory and Management Consulting Services.
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